Business
Energy Claims
Specialists

Our team of energy claims auditors and legal experts identify and analyse mis-sold electricity and gas contracts. We then make a claim on behalf of the client.

If your business has used a third-party intermediary or energy broker then you could be owed substantial compensation.

We would be very happy to carry out an initial assessment for you.
Feel free to contact us for a confidential, no obligation conversation.

ABOUT US

We were formed by energy industry specialists and are 100% focussed on energy sector claims and not financial products e.g., insurance, mortgages. This focus is important for us to keep on top of our game in the fast-moving energy industry.

We offer industry leading analysis of potential claims and work with a panel of National solicitor firms. Our focus and experience enables us to claim the maximum compensation for victims of energy broker mis-selling.

Our clients range from pubs, through schools and manufacturing to national store chains. Of the 100s of contracts we have reviewed so far:

Claims range from £10k to over £4million

Process - 5 Easy Steps

Start with a Free, no obligation consultation:

If eligible we will require some basic information,
as follows:

We can advise on obtaining these documents.

We provide you with an initial assessment of your claim eligibility and potential value within 5 working days.

If you choose to proceed:

Our experienced team will develop your case fully for the claim submission.

You will need to supply a short witness statement and perhaps relevant supporting emails.

The claim audit and supporting evidence goes to the best suited solicitors from our panel, we then work with them throughout the claim process.

Mis-Selling

It is estimated that over 90% of contracts placed by brokers are mis-sold in some way. Acting on your behalf, energy brokers (also known as ‘third party intermediaries’ or ‘TPIs’) owe you a duty of care and legally must act in good faith.

Some work in a fully transparent manner and offer an excellent service, unfortunately there are also those who hide commissions that are difficult to find, even for the most diligent business person.

Could you be a victim of mis-selling?

Some hallmarks of mis-sold energy contracts are if the broker:

Told you that either the supplier paid them, or it was a free service
Did not state that their fee affected the contract cost
Promoted long term contracts as the best option
Told you they were searching the whole market, but only showed a few prices
Did not provide you with a market position report
Did not let you speak to the supplier directly during the process

How are commissions hidden?

The two core ways of hiding commissions are:

“Special” terms with the supplier

Energy brokers can get preferential payment terms from suppliers, some also allow them to add extra commissions into contracts. As a result some brokers can benefit financially by not offering the trusted impartial advice expected of them.

Charging a set fee for services

Some brokers offer a fixed fee service while hiding additional costs within the energy supply contracts. Unless you have confirmation in writing directly from your supplier stating that your contract includes broker costs, we recommend taking our free audit!

Our team of experts are familiar with all of these issues and understand complex energy contracts inside out. Through analysis we can identify the mis-selling methods being utilised by brokers and build the best claim possible for the client.

FAQ

Is my business eligible to make a claim?

If you have used a broker or third party to procure energy, we estimate there is a 90% chance you are eligible to make a claim.
To find out, Apply for our free, no obligation audit.

What information is needed?

You will need to provide any supporting evidence that you can, such as:

The name of the broker you used
Signed copies of the broker letter of authority or framework agreement entered,
Signed copies of your contracts with the suppliers of your gas and electricity
Copies of any relevant email exchanges

Don’t worry if you cannot provide all the contract information, we can support you in the collation process.

Why is this industry prone to mis-selling?

Energy broking is unregulated and business energy supply can be a complicated undertaking. A lack of compulsory transparency has provided an opportunity for mis-selling over many years.

There are more than 150 different types of energy contracts. These range from flexible frameworks, with risk managed strategies, to single rate fixed tarrifs. On top of this each supplier has their own products and billing methods with over 900 variations currently circulating!

For that reason, over half of all UK businesses have engaged with a third party “expert” to get trusted advice on their choice of energy supplier.

Will I have to change energy supplier?

No, your contract remains in place for the term agreed we seek to strip out the third party commissions for the remainder of the term.

We can suggest brokers for you to talk to going forward, but we do not receive any commission for this.

How do you receive payment?

Our fees will be detailed clearly in advance before you start your claim, however there is no fee for us to make an initial assessment.

We can work on a No win No fee basis, and should your claim be successful, we will deduct our fees from the compensation awarded or settlement received.